Dark Straight Table Tops (Coffee)

At Isabella Winchester, we strive for complete satisfaction in your home furnishing choices. We understand that sometimes a piece may not fit your space or meet your expectations. That's why we offer a straightforward return policy.

Made to Order Returns

For our bespoke "Made to Order" products, crafted uniquely for you, we apply a specific return policy. While we hold these items to the same high standards of quality, due to their custom nature, we can only accept returns if there is a demonstrable fault with the item upon arrival.

Inspection and Fault Verification: Upon receipt of a return request for a "Made to Order" item, we will conduct a thorough inspection to verify the claimed fault. Our dedicated team will assess the product to determine if the fault existed prior to delivery and was not a result of use or assembly. This process is crucial to maintaining the integrity of our returns policy and ensuring that all products meet our quality standards.

If a fault is confirmed, we will proceed with the return or exchange process as detailed in our general return policy below. We are committed to ensuring that you receive only the best in quality and satisfaction.

Non-Faulty Returns: Please note that returns due to change of mind, misjudgement of size, colour, or design will not be accepted for "Made to Order" products. We encourage you to review your choices carefully at the time of order and reach out to our customer service for any guidance required.

Initiating a Fault-Based Return: If you believe your "Made to Order" product has arrived with a fault, please contact us without delay via email at hello@isabellawinchester.co.uk to initiate the return process. We will guide you through the steps to arrange for a collection and inspection.

Refund Following Inspection: In the event that your return is approved post-inspection, you will be notified of the outcome and the refund process will be initiated. We aim to process refunds promptly; however, the inspection process is necessary to uphold the promise of excellence that Isabella Winchester stands for. We appreciate your understanding and patience during this period. Should you have concerns about the status of your refund, please contact us at hello@isabellawinchester.co.uk.

All Other Items (Non Made to Order Items)

30-Day Return Window You may request a refund or exchange for any item that was not "Made to Order" purchased through our website within 30 days from the date of delivery. To ensure a smooth process, please make sure that the item is returned in its original packaging, is unused, unassembled, and remains in a condition suitable for resale.

Return Conditions: All products must meet the above requirements to be eligible for a refund or exchange. We appreciate your cooperation in maintaining the quality of our offerings.

Return Process: Items can be returned directly to us, or, for your convenience, you can opt for a collection by one of our recommended courier services. Please be advised that collections will incur the cost charge of delivery, except in instances where the return is due to an error on our part. We will cover the cost of courier for returns in the case of faulty item/s.

Faulty Items: In the rare event that an item is faulty, our dedicated customer service team is here to assist you. Please contact us immediately via email at hello@isabellawinchester.co.uk. We will prioritise the replacement of any necessary parts or the entire item if needed. Collections for faulty items will be arranged at no cost to you.

Taxes and Duties Refunds: Rest assured that all sales and taxes will be refunded. However, custom duties and sales taxes for orders outside the UK are non-refundable through Isabella Winchester. You may seek reimbursement by contacting your local customs bureau, although this service is not guaranteed for all countries.

Lost Items: If an item has not been received within 20 days of dispatch, please alert our customer service team via email at hello@isabellawinchester.co.uk or by calling us directly at 0116 3184 131. We will investigate the matter to ensure your order is delivered to your satisfaction.

Cancelling Orders: You are entitled to cancel your order up to 14 days after receipt. Should you choose to cancel due to a change of mind or because the product is no longer needed, we ask that the item is returned in a resalable condition, which means it must be in its original packaging, unopened, and unused.

Refunds Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned merchandise. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 days. From there onwards, you should receive your credit within 3-5 days, based on the processing time of most mainstream financial services providers. We suggest that if you have not received your money after a week of confirmation from Isabella Winchester, please email us at hello@isabellawinchester.co.uk.

At Isabella Winchester, we value your trust and satisfaction. Our returns and refund policy is designed to be fair and transparent, ensuring that your experience with us is as comfortable and enjoyable as the quality furniture we provide.

1. General Information

• Our Custom Dining Tables and Custom Coffee Tables are bespoke, handcrafted according to customer specifications in Leicester, UK.
• Dining Chairs are ready-made, designed to complement our custom tables with elegance and style.

2. Shipping Areas

• UK Mainland Deliveries: Free of charge.
• International Deliveries: Flat rate of £100.

3. Delivery Timeframes

• Custom Dining Tables and Coffee Tables: Unless there is any material shortages, estimated delivery times are 3-4 weeks for UK Mainland Deliveries and 4-6 weeks for International Deliveries.
• Dining Chairs: Ready for dispatch and subject to standard delivery times, i.e. 3-14 working days, depending on your location.

4. Packaging and Handling

• All products, including chairs, are securely packaged for safe delivery.

5. International Shipping

• Additional charges for customs and import duties may apply for international deliveries. These are the responsibility of the customer.

6. Order Tracking

• Tracking numbers provided for all dispatched orders, along with a confirmation email at every stage by one of our shipping partners. Again, shipping partners may vary dependent on your product and location.

7. Customer Service

• Contact us for queries or special shipping requests. We are committed to a satisfactory delivery experience. Email: hello@isabellawinchester.co.uk. Alternatively, you can also use the live chat feature on our website.