1. General Information
- Our Custom Dining Tables and Custom Coffee Tables are bespoke, handcrafted according to customer specifications in Leicester, UK.
- Dining Chairs are ready-made, designed to complement our custom tables with elegance and style.
2. Shipping Areas
- UK Mainland Deliveries: Free of charge.
- International Deliveries: Flat rate of £100.
3. Delivery Timeframes
- Custom Dining Tables and Coffee Tables: Unless there is any material shortages, estimated delivery times are 3-4 weeks for UK Mainland Deliveries and 4-6 weeks for International Deliveries.
- Dining Chairs: Ready for dispatch and subject to standard delivery times, i.e. 3-14 working days, depending on your location.
4. Packaging and Handling
- All products, including chairs, are securely packaged for safe delivery.
5. International Shipping
- Additional charges for customs and import duties may apply for international deliveries. These are the responsibility of the customer.
6. Order Tracking
- Tracking numbers provided for all dispatched orders, along with a confirmation email at every stage by one of our shipping partners. Again, shipping partners may vary dependent on your product and location.
7. Customer Service
- Contact us for queries or special shipping requests. We are committed to a satisfactory delivery experience. Email: hello@isabellawinchester.co.uk. Alternatively, you can also use the live chat feature on our website.